FAQ - Frequently Asked Questions

When contacting the helpdesk be sure to have your user-id and PIN code ready!

I am uncertain that the message has been successfully received into the FeatureFax?

(Which list numbers have been received?)
Please contact the Helpdesk by phone (0800 123033)
(BTS is planning to offer this in the future also via internet using your personalized member pages)

I have difficulty in actually inputting a message into the system.

Are your user-id, pin code and list number(s) correct?
Is your fax in dialog mode? (when using the manually way)
Did you use the pause-sign on your fax? (when using the automatic way)
Please contact the Helpdesk by phone (0800 123033)

What do the error-codes mean on a reporting ?

CCL - Voice detected
WNR - Phone is ringing, fax does not connect.
OCC - Occupied
NCC - Transmission interrupted

Can we stop a transmission?

Yes, when a message has been sent off-peak. 
During peak-hours it is usually too late to cancel a message due to the huge capacity of outgoing fax lines.
Please contact the Helpdesk by phone (0800 123033).

When sending a fax to several lists, what happens with a fax number which appears in all lists?

Double numbers are skipped by FeatureFax unless the banner is different.

How can we make changes to a list?

 Go to the 'Members section' and select 'My lists' or send an email (fax) with your amendments to featurefax.helpdesk@bts.net or fax +31 255 545436. Be sure to mention your user-id and pin code!

What lists do we have and how can we receive copies?

Go to the 'Members section' and select 'My lists'. Now select your list(s) and press the 'Send' button. Or you can contact the Helpdesk:
Phone: 0800 123033
Email: featurefax.helpdesk@bts.net
Fax: +31 255 545436