Description

FeatureFax is a fax broadcasting service which allows you to fax a message to lots of different destinations without taking up your time or tying up your phone line. You just send the fax once and FeatureFax sends it on to all the destinations on your list. FeatureFax automatically re-tries numbers which are busy and can send to lots of destinations at the same time. All you have to do is walk away and get on with something else while FeatureFax does the hard work. When the message has been sent, you get a report so that you know that all is well.

Flexible features

Every business has different needs, and FeatureFax offers a range of options to help you target your communications and control your costs more effectively.
Many customers have told us, and we’re sure you will agree once you’ve tried it, that FeatureFax is a great idea for your business.

Extensive database facilities

If you regularly contact the same fax numbers, you will benefit from storing them on our database. We can handle up to 99 lists of up to 10,000 destinations for each customer – although we also welcome much shorter lists! When you want to send a fax, all you need to do is use the voice prompt menu to choose which of your lists you wish to send your fax to, and we will transmit the message on your behalf.

Automatic re-try

We all know the frustration caused by constantly engaged numbers. FeatureFax will automatically re-try engaged lines up to 7 times in succession and then send you a report informing you of those destinations, which your fax failed to reach.

Free and easy access

When you join the FeatureFax service, you will be given a User ID and PIN number. Once you have an ID and PIN, access to FeatureFax is both free and easy. Just sent an email to us with or without an attachment and we will deliver it as a fax.
Customers outside the UK can call the Helpdesk for there special acces number.

Just in time communications

Using e-mail, the service allows you to set the time at which you want your fax to be delivered. The option of normal or off-peak delivery is also available for messages submitted by fax.

Delivery reports

You will be sent a standard exception report after the final retry attempt, to inform you of those faxes, which were not delivered. In addition, you can request a completely delivery report, providing aan itemised breakdown of the transmission.

24-hour Help line

Although this is a very simple and user-friendly service, we anticipate that our customers will have queries from time to time. The fully trained helpdesk staff are available during office hours from 08.30 until 17.00 (GMT+1) to answer any queries and to assist you with using the service. After office hours only very urgent matters will be routed through the maindesk to the operator on duty.

A personalised message

To personalise your message and ensure that it reaches the intended recipient in an organisation, you can add a cover page on your fax or a banner heading on each message.

List management

In order for us to send your messages, you need to give us a list (or lists) of fax numbers. These are normally sent by e-mail so that they can be copied electronically and thus avoid any errors.
You can change or update lists at any time by this means. In addition, the helpdesk will make up to 10 manual list changes submitted by fax. Larger changes must be submitted electronically. All changes must be confirmed in writing. Either by fax and/or e-mail.

Itemised billing details

With your user Id and pincode you can access via a secure website your itemised billing details showing date, destination, transmission time and of course, cost.

Value for money

The cost of sending a FeatureFax is determined by the time it takes to
send each fax. The average fax page takes about 45 seconds to transmit, but this does vary depending on the amount of black ink on the page. The tariff sheet provides more detailed information on the cost per second and the discount bands available.
To make use of the service you will need to set up an account. There is a small monthly charge for this, £5 exclusive VAT.  Please contact the Helpdesk for details of the current charge

Who provides the FeatureFax Service

FeatureFax is a fax broadcasting service which BT has offered for many years. On the 1st of April 1999, BT outsourced the operation of this service to another company called BTS (Business Telecom Solutions). BTS is a division of KVSA (Royal United Ship Agencies). BTS is based in the Netherlands and has been offering telecommunications services for more than 30 years.

Although BTS took over the operation of the service, FeatureFax still remained a BT service. However due to major changes in BT's business strategy and to improve future customer service, both parties have agreed that the service will be taken over by BTS completely as from 1st April 2002. The outgoing fax calls will still be handled by BT Ignite as at present.